Retail, Bryce Larkin & Spooks

I know that we associates all have our trials & tribulations regarding dealing with customers. I mean, I just finished watching the 2 new training videos. I won't repeat my comments about that smart-ass kid needing a serious 'beat down', you can read the whole thing at the comments section, BUT I've got to say a word about the stupidest customers EVERRRRRR.

Some dude comes up to me the other day. After 10 minutes of talking about HDMA versus usb 3.0 (5 gig per second...humphh?), 5 minutes more about the new Sony XBr8-s with the super-black background, and whether the Power Rangers could kick the Batman's butt, he finally says:

"I'm not here to buy anything. I'm looking for Chuck Bartowski"

Now, Lester Patel has been all over my ass for hanging out in the breakroom, goofing on Anna's fine legs, and I couldn't go in there to check to see if the Chuckster was in there. But something made me think he was on a Nerd Hurd run and as Big Mike had already threatened my vacation day if I used the in-store public address system to page anybody (short of a shoplifting or lost baby), so I couldn't help the guy out very much. Next, I got an idea and said to the customer: "Do you want to buy something from Chuck, instead of me?" Oowweeee, he shoved me up against our best Pioneer dual plasma 72 incher and said if I knew where Bartowski was, I'ld best tell him. Just then Casey came up to us, and made this guy take his paws off me. Then Casey said the strangest thing: "Leave him alone (referring to yours-truly), he won't know where Chuck is." And the guy quit wrinkling my green polo. (I was doing sales in the morning). And I say to the guy: "If you only want to buy something from Chuck, that's O.K. with me!" and then Casey tells me to shut up. So I am about to walk off when this "customer" says: "Tell Chuck that Bryce Larkin came by and wants to speak with him." And I reply: "Did he break your hard disk or something dude?" And before this Larkin guy says anything, Casey has marched me, double time, out of the big screen sales area. And I'm starting to get a little angry by now and I say to Casey: "What's wrong you can't stand some sales competition?" And Casey laughs in my face, and walks off towards this Larkin guy.

So the moral to the story is: if you see some customer (guy) who doesn't want to buy some electronics or computers, it's likely to be the Larkin who wants Chuck and you had best direct him towards Chuck (and away from me). 'Cause I've had it with testy customers!!!

I should be employee of the month after all this. Some customers are just "spooky". You would think it would matter less to somebody who sold them what, but nnnnooooo, some customers must have 'bonded' with Chuck or something. I mean, get real, who cares whether your hard disk is de-fragged or not?

Inside Buy More: Retail, Bryce Larkin & Spooks - Inside Buy More